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Terms of purchase

 

Shipment and delivery

Shipment

We ship our orders with DHL that delivers via a local operator to the delivery point of your choice. You will receive a delivery confirmation email when your order is sent and if you have entered your telephone number when ordering, you will receive an SMS on arrival.

Freight

Free shipping over 69 EUR . For orders under 69 EUR, a shipping fee of 5,9 EUR will be added.

Delivery time

DHL: The normal delivery time is 3-7 working days within Europe.

DHL Express: To door delivery in 2-4 working days within Europe. Price 5,9 EUR.

DHL Express: To door delivery in 1-2 working days within Europe. Price 6,9 EUR.

Uncollected packages

The package remains 14 days after the package arrives at your delivery point. We reserve the right to charge you EUR 30 for packages not collected to cover our costs.

 

Return right, returns & replacement

Return policy

Our aim is for you to be completely satisfied with the product(s) you buy from us. If you order via the website, you have the right to cancel your purchase within 90 days after you have received your order.

- We have a 90-day return policy, which means you have 90 days from the date on which your order is delivered to you to return your order.
- The product must be unused and in the same condition as when you received it.
- The product must also be in the original packaging with the tags and labels still attached.

How to return an item:

  1. Log into My pages and select “My order history”. If you have forgotten or don’t have a password, click on “Forgotten your password?”. If you have placed an order, an account has automatically been created for you.
  2. Select the order you want to return. Click on “Register a return” and choose the product(s) you will return and the reason why. Click on “Submit form”.
  3. Click on “Download return label” and print it out and attach it to the parcel.
  4. Package the item securely. The product must be unused, and all tags and labels must be on the product. Drop the parcel off at your nearest parcel shop. Remember to keep your receipt until we have received the parcel.
  5. As soon as we have received and approved your return, we will automatically contact you. A refund will be issued via the same payment method used when placing the original order. In connection with an approved return, a return fee of 5,9 € will be deducted from the refund amount.

How to make an exchange:

In order to make an exchange, you will need to follow the above instructions. Afterwards, place a new order for the item you wish to exchange your item with. You will then receive a refund for the first order. If you have paid using Klarna invoice, the payment will be adjusted by Klarna.

Unsure as to which size you should choose? Contact our customer service; we’re happy to help! Our product experts are ready to give you the best advice

Telephone: +46 10 551 79 09 (weekdays from 9am to 4pm)
Email: customerservice@garphyttan.eu

You can find our size guide for men HERE and for women HERE.

We also recommend our guide “Find your size”. There you can find four models who explain what size they wear in the different products found at Garphyttan.

If you’ve returned an item that has been used to a greater extent than is necessary to determine its properties and functions, Garphyttan Original AB has the right to make a deduction in value for the depreciation of the product. This can amount to the product’s full price.

Refunding

If you return the entire order, the fees you paid in connection to the purchase will be refunded; that is, the full value of the order/shipping fee minus the return handling fee of 5,9 €. If you have paid via Klarna invoice, Klarna will adjust or cancel the invoice. If you’ve already paid your invoice, Klarna will refund the payment to the same account the payment was withdrawn from. We recommend that you put your Klarna invoice on hold in Klarna’s app when you make a return or exchange so that the deadline is not exceeded.

Complaints

As a customer, you have the right to make a complaint up to three years after you have made your purchase and within a reasonable amount of time, defined as within 2 two months after you have discovered an error with the product. The right to complain applies to defects that can be traced to the production and therefore does not apply to regular wear and tear and the product’s age. If you want to exercise your right to make a complaint, follow the same steps when making a return, but select complaint as the reason for the return, and explain the reason for the complaint in the comment field.

We pay the return shipping for complaints or incorrect handling, as long as our return labels are used. The item(s) returned with cash on delivery will not be accepted by us. In the event of a dispute, we follow the General Complaints Board’s decisions.

Transport damage must be reported within a reasonable amount of time. If you discover that the goods were damaged during transport upon receipt, this should be stated in the delivery note when you receive the item.

For packages that are not picked up. We reserve the right to charge €30 for uncollected packages to cover our costs.

Payment

We offer Klarna and Paypal as payment solution. 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is to be made to Klarna:

Pay now. Pay by card directly at the checkout. No lengthy forms, no passwords, no worries. We accept debit and credit cards from Visa, MasterCard and American Express.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

For questions about payments, please contact Klarna's customer service: https://www.klarna.com/customer-service/

All communication and payment information comes to you directly from Klarna.

We also offer PayPal as payment method. Please fill in your personal information in the checkout. Once you have confirmed your order, you will be redirected to PayPal to complete the payment.

If you don't already have an account, sign up quickly with just a few details. Add your bank account, debit card or credit card. Next time you can check out with an email and password or mobile number and PIN.

PayPal Help Centre.

Legal agreements for PayPal services.

Privacy and Anti-SPAM policy

Garphyttan Original AB safeguards your personal privacy and strives to always protect your personal information in the best possible way. All the personal data you submit to Garphyttan Original AB is handled with the greatest respect. Our way of collecting and storing information is in accordance with the Personal Data Act, SFS 1998:204. The law is based on common rules that have been decided within the EU.
When you place your order with us, you provide your personal information. We treat your information with the utmost care and handle your personal data in accordance with the Personal Data Act (PuL). Garphyttan Original AB does not disclose personal data to third parties, however, we may share your personal information with companies in the same group as Garphyttan Original AB in order to allow you to take part in more interesting offers and news. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email.

You can read more about our privacy policy  privacy policy here

Anti-spam policy

Garphyttan Original AB dislikes spam as much as you do and has strict rules about how we handle your information. As a customer to us, you can receive emails regarding your order, payment or other automated mailings. You can also receive e-mail, sms or other direct mail with information, newsletters or offers. If you have accepted the newsletter, you will receive mailings from us containing offers and other information. If you do not want any mail from us can easily unsubscribe via a link in the email. You will only receive mailings from Garphyttan Original AB or partners in the same group and never from any third party supplier that is not part of the same business group.

Cookies

A cookie is a small text file that stores information on your computer. Garphyttan Original AB uses cookies for purely technical reasons for the functionality of the website, for example for login, navigation and form management. There are two types of cookies, one that saves a file permanently on your computer and another that is stored temporarily while you are on the site.

If you do not accept the use of cookies, you can turn this feature off in your browser's security settings.

General information about cookies and the new law on electronic communication can be found on the Swedish Post and Telecom Agency's website.www.pts.sewww.pts.se

Read more about our  cookie policy here 

Personal data controller:
Garphyttan Original AB
Org no: 559228-2411
E-mail: customerservice@garphyttan.eu

Other information

Age limit

To shop at Garphyttan you must have reached the age of 18. If you are under the age of 18, you must have permission from a guardian to order from our shop.

Dispute

In the event of a dispute, Garphyttan Original AB has a policy of applying the Allmänna reklamationsnämnden's recommendations. Read more on the Allmänna reklamationsnämnden's website.

Misprint

We make reservations for local deviations, printing errors and final sales.

Force Majeure

Events such as wars, natural disasters, labor market battles, government decisions, missing supplies from subcontractors, costly circumstances and similar events outside Garphyttan Original AB control, which could not reasonably be foreseen, should be attributed to force majeure. This meansthat Garphyttan Original AB is exempted from its obligations to fulfill entered into agreements.