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Terms of purchase

 

Shipment and delivery

We ship with with DHL that delivers via a local operator to the delivery point of your choice and with UPS Express Home delivery.

You will receive a delivery confirmation email when your order is sent and if you have entered your telephone number when ordering, you will receive an SMS on arrival.

FREIGHT

Free shipping over 99 EUR. For orders under 99 EUR, a shipping fee of 5,9 EUR will be added.

DELIVERY TIME

DHL: Normal delivery is 3-7 working days within Europe

UPS Express: Normal delivery is 1-2 working days within Europe

UNCOLLECTED PACKAGES

The package remains 14 days after the package arrives at your delivery point. We reserve the right to charge you SEK 300 for packages not collected to cover our costs.

 

RETURN RIGHT, RETURN & REPLACEMENT

Right of withdrawal and exchange

We offer you as a customer 30 days open purchase. This means that you as a customer have the right to cancel your purchase by notifying us within 30 days of receipt of the ordered item.

When returning or exchanging, use the preprinted return address label included in the package.

Submit the shipment to your nearest DHL representative. 

If a returned item has been used to a greater extent than was necessary to determine its properties and function, Interteko AB Surahammar is entitled to deduct the value reduction on the item which may amount to the full price of the item.

Return packages are sent to: Interteko AB Surahammar, Enbärsvägen 18, 735 37 Surahammar.

Refund

If you return the entire order, the fees you paid in connection with the purchase  will be refunded. If you have chosen to pay by card or direct bank, the money will be refunded to the same card / account with which you made your payment.

It takes a maximum of 7 days from the time we receive your return until you receive a refund.

Complaint

As a consumer, you are legally entitled to right of complaint for up to three years after the purchase, but within a reasonable period of time at least two months after an error is detected. The right of complaint relates to errors that can be attributed to the production of the product and thus does not apply to normal wear or aging of the product. Please contact us before the complaint for faster handling of the case.

We will pay the return shipping on a complaint or error handling provided that you use our preprinted return address label. Goods that are returned for postage or collections are not triggered by us. In the event of a dispute, we follow the Swedish National Board for Consumer Complaints’ decision.

Transport damage must be reported within a reasonable time. If you find that the goods have been damaged in transit upon receipt, this should be stated on the consignment note when you send out the shipment.

In the event of a complaint, please contact our customer service:

Phone: +46 10 551 79 09

Email: customerservice@garphyttan.eu

Uncollected packages

We reserve the right to charge you 30 EUR for uncollected packages to cover our costs.

Payment

In cooperation with Klarna we offer credit card payment and direct payment. This payment solution is called Klarna Checkout.

By submitting information at checkout, you agree to the terms of Klarna. By clicking "Finish Purchase" you agree to our Terms.

Klarna Checkout presents some information to you as soon as you are identified. The information you need to enter to identify may vary between different purchase times and customers. No credit information is ever taken directly into Klarna Checkout, but if necessary depending on the payment option you have chosen.

Once you have been identified, Klarna Checkout will show you which options are available to you such as direct payment via bank or card payment. The alternatives you are offered may change from time to time. You can choose whether you want to protect your use of Klarna Checkout with a PIN code.

All communication and payment information comes to you directly from Klarna.

You can find more information and full terms and conditions on Klarna's payment method at Klarna. For information about your payment, contact Klarna’s customer service.

Klarna offers the following payment methods:

1. Card payment

2. Direct payment


 

Privacy and Anti-SPAM policy

Interteko AB Surahammar safeguards your personal privacy and strives to always protect your personal information in the best possible way. All the personal data you submit to Interteko AB Surahammar is handled with the greatest respect. Our way of collecting and storing information is in accordance with the Personal Data Act, SFS 1998:204. The law is based on common rules that have been decided within the EU.
When you place your order with us, you provide your personal information. We treat your information with the utmost care and handle your personal data in accordance with the Personal Data Act (PuL). Interteko AB Surahammar does not disclose personal data to third parties, however, we may share your personal information with companies in the same group as Interteko AB Surahammar in order to allow you to take part in more interesting offers and news. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email.

You can read more about our privacy policy  privacy policy here

Anti-spam policy

Interteko AB Surahammar dislikes spam as much as you do and has strict rules about how we handle your information. As a customer to us, you can receive emails regarding your order, payment or other automated mailings. You can also receive e-mail, sms or other direct mail with information, newsletters or offers. If you have accepted the newsletter, you will receive mailings from us containing offers and other information. If you do not want any mail from us can easily unsubscribe via a link in the email. You will only receive mailings from Interteko AB Surahammar or partners in the same group and never from any third party supplier that is not part of the same business group.

Cookies

A cookie is a small text file that stores information on your computer. Interteko AB Surahammar uses cookies for purely technical reasons for the functionality of the website, for example for login, navigation and form management. There are two types of cookies, one that saves a file permanently on your computer and another that is stored temporarily while you are on the site.

If you do not accept the use of cookies, you can turn this feature off in your browser's security settings.

General information about cookies and the new law on electronic communication can be found on the Swedish Post and Telecom Agency's website.www.pts.sewww.pts.se

Read more about our cookie policy here 

Personal data controller:
Interteko AB Surahammar
Org no: 559215-1244
E-mail: customerservice@garphyttan.eu
Phone: +46 10 551 79 09

Other information

Age limit

To shop at Garphyttan you must have reached the age of 18. If you are under the age of 18, you must have permission from a guardian to order from our shop.

Misprint

We make reservations for local deviations, printing errors and final sales.

Force Majeure

Events such as wars, natural disasters, labor market battles, government decisions, missing supplies from subcontractors, costly circumstances and similar events outside the Interteko AB Surahammar control, which could not reasonably be foreseen, should be attributed to force majeure. This means that Interteko AB Surahammar is exempted from its obligations to fulfill entered into agreements.